Why this is happening
This error can occur when:
- When double clicking on the data file icon or the data file name
- There is data damage in your company file.
- Data is converted or restored over a network.
- Several computers are acting as host for the QuickBooks data file.
- QuickBooks is unable to communicate with the server.
How to fix it
Single-user environment solutions
Intuit recommends 2 solutions for this problem. The first solution may solve your problem, or you may need to try both to resolve the issue. For best results, perform the solutions in the order shown.
Solution 1: Fix the error using the QuickBooks File Doctor
- Download and run the QuickBooks File Doctor
- If the tool detects data damage, you have 4 options:
- Repair the file. The tool will tell you if it fixed your file.
- Restore a recently backed up company file.
- Recover all or most of your data with QuickBooks Auto Data Recovery.
Important: This option is available only to users of QuickBooks 2011 R6 and later and QuickBooks 2010 R12 and later. - Send your company file to our Data Recovery Team. To request data recovery service from Intuit Data Services, contact QuickBooks Technical Support. Fees may apply.
If you see No problem detected in your Company File, your company file is OK. If you still see the error, try the next solution.
Solution 2: Copy the file to the local C drive
- Copy the backup file (.qbb file extension) or the company file you want to update (.qbw file extension) to a local hard drive.
- Restore the backup or update the company file.
- Copy the restored or updated company file back to its original location.
Multi-user environment solutions
Intuit recommends 3 solutions for this problem. The first solution may solve your problem, or you may need to try all 3 to resolve the issue. For best results, perform the solutions in the order shown.
Note: If you prefer not to use the online tools, try solution 3.
Solution 1: Fix the error using the QuickBooks File Doctor
- Download and run the QuickBooks File Doctor
- If the tool detects data damage, you have 3 options:
- Repair the file. The tool will tell you if it fixed your file.
- Restore a recently backed up company file.
- Recover all or most of your data with QuickBooks Auto Data Recovery.
Important: This option is available only to users of QuickBooks 2011 R6 and later and QuickBooks 2010 R12 and later. - Send your company file to our Data Recovery Team. To request data recovery service from Intuit Data Services, contact QuickBooks Technical Support. Fees may apply.
If you see No problem detected in your Company File, your company file is OK. If you still see the error, try the next solution.
Solution 2: Copy the file to the local C drive
- Copy the backup file (.qbb file extension) or the company file you want to update (.qbw file extension) to a local hard drive.
- Restore the backup or update the company file.
- Copy the restored or updated company file back to its original location.
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