Thursday, October 11, 2012

norton "one click support" error: 5013,3

The error number 5013,3 indicates that the Base Filtering Engine is missing.

 First check services.msc and see if your Base Filtering Engine is there.

 If it is not there do the following:
1. Save the attached file to your Desktop and rename it as BFE.reg (base filtering engine) - click here to download
2. Doublick the BFE.reg file
3. Accept the Prompts
4. Open Run(Win key + r)->Type regedit
5. Goto HKEY_LOCAL_MACHINE --> SYSTEM --> CurrentControlSet --> services --> BFE
6. Right click on the BFE select Permissions-> Add --> Advanced --> Find now
7. Among the list select Everyone. (Check the below image for reference)

BFE.png

8. OK --> OK --> Put a check mark next to Full Control --> OK

BFE2.png
9. Restart the Computer 



Sources:

  1. http://community.norton.com/t5/Norton-360/Error-5013-3/m-p/613244/highlight/true#M62348
  2. https://skydrive.live.com/?cid=DDCCE2A7666EA200&id=DDCCE2A7666EA200%21130

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