Wednesday, March 20, 2013

Fatal Error 2753 - HP printer install

CAUSE:

Certain HP services (and associated DLL files) were somehow partially/improperly installed. (Possibly, from a previous failed install?)

The Windows services (files) were:

Pml Driver HPZ12 (C:\Windows\System32\HPZipm12.dll)
Net Driver HPZ12 (C:\Windows\System32\HPZinw12.dll)


The existence of these 2 files in the System32 directory was causing this error in my situation.  Somehow, the installation script was not identifying that these files were already installed (or improperly installed) and failing to properly set them to be installed again.

SOLUTION:

Steps:

1) Check to make sure that the 2 Windows services above are not running (Stop them under services.msc).


2) Rename or delete the 2 associated service DLL files (this will only be possible once the services are stopped)


3) Run the installation again.


If all goes well, the install should now run without any issues.



source: http://www.davidov.net/blog/index.php%3F/archives/5-Fatal-Error-2753-during-installation-of-HP-printer.html